CCM Care Manager

CCM CARE MANAGER CLINICAL/NON-CLINICAL Position Summary The CCM Care Manager provides leadership, coordination, and operational oversight for the Chronic Care Management (CCM) department.

This position supports the coordination of patient care management services, patient outreach and engagement, staff productivity, quality initiatives, documentation, and department workflows.

The CCM Care Manager may have a clinical or non-clinical background and will work closely with providers, nurses, LPNs, care coordinators, medical assistants, billing personnel, and administrative staff to ensure effective delivery of CCM services.

Candidates with experience as an LPN, RN, Medical Assistant, Care Coordinator, Healthcare Coordinator, Practice Manager, or healthcare administrative professional are encouraged to apply.

The position requires strong organizational, communication, leadership, and problem-solving skills, as well as the ability to work independently while coordinating multiple patient and departmental needs.

Essential Responsibilities Department Operations & Leadership Oversee daily CCM department operations and workflows.Coordinate daily assignments, patient outreach, enrollment, follow-up, and care management activities.Monitor work queues, staff productivity, patient engagement, and completion of assigned tasks.Identify workflow issues and implement appropriate process improvements.Develop, maintain, and update CCM policies, procedures, workflows, and standard operating procedures.Serve as a primary liaison between CCM staff, providers, nursing, billing, front office, and other departments.Assist with scheduling, workload distribution, and coverage to support department operations.Monitor department performance and communicate concerns or opportunities for improvement to leadership.Participate in department meetings and provide operational updates.

Patient Outreach & Care Management Support Coordinate patient outreach and enrollment activities for eligible CCM patients.Support ongoing patient engagement and retention.Assist staff with identifying barriers to patient participation and appropriate follow-up.Coordinate communication between patients, providers, nursing staff, and other members of the healthcare team.Assist with care coordination activities within the scope of the individual's education, licensure, and assigned responsibilities.Monitor patient follow-up and completion of assigned CCM activities.Assist with identifying patients who may benefit from additional services or provider follow-up.Maintain appropriate communication and documentation related to patient outreach and care management activities.

Clinical Support When Applicable For candidates who hold an active LPN or RN license, the position may include clinical care management responsibilities within the individual's scope of practice and applicable organizational policies.

Clinical responsibilities may include: Reviewing patient information and identifying care management ...