Field Service Technician - HW - Albany, NY

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As a Field Service Technician (FST) at Varian Medical Systems (VMS), you play an important role in keeping our customers' equipment running at peak performance so they can focus on delivering life-changing patient care.

As the primary contact for service and repair needs, you will troubleshoot, repair, install, upgrade, and perform preventive maintenance on designated VMS equipment, including linear accelerators, following company procedures and guidelines.

Each FST is responsible for a designated service territory and serves as a trusted representative of VMS.

In this role, you will work closely with customers, your team, management, sales partners, and technical support resources, requiring both strong technical capabilities and a high level of professional communication.

This is a field-based role that requires travel to and work at multiple local customer sites.

Candidates must reside in, or be able to support customers throughout, the Albany, NY area.

Primary Responsibilities include:


* Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.


* Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.


* Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.


* Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.


* Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.


* Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Minimum Required Skills and Knowledge:


* Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.


* Uses acquired job skills and company policies to complete assigned tasks.


* Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.


* Sound knowledge of and professional technical experience with micro-...