District Manager - Crawford Claim Solutions

Lead Claims Operations and Drive Growth Across Central Pennsylvania!
Location: Harrisburg, PA
Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For
5+ years of supervisory or leadership experience
5+ years of insurance-related experience
Strong business development, team management, and operational leadership skills
Ability to build client relationships and drive revenue growth


* College degree or an equivalent combination of education and experience.


* 8 years of experience delivering services and supervising the delivery of services offered by the district; previous management experience desirable.


* Operations, process and technical knowledge.


* Management skills.


* Strong verbal and written communication skills.


* Good analytical ability and mathematical skills.


* Business development and sales skills.


* Ability to effectively manage, supervise, and develop employees.


* Ability to effectively manage a budget and the profit and loss of an operation.


* Thorough knowledge of services being delivered by branch office.


* Personal computer skills.


* Strong organizational and interpersonal capabilities.


* Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.


* Must possess a valid driver's license.


* Must complete continuing education requirements as outlined by Crawford Educational Services.


* Additional courses may be required by jurisdiction for maintenance of license.

#LI-JC3 #LI-Hybrid


* Provides direction and supervision to adjusters and other district support staff.


* Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of district employees.


* Assigns work ensuring balanced workload for employees in Service Center.


* Sets district objectives, monitors and appraises employee performance.


* Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.


* Maintains product quality through compliance with service standards and client instructions in addition to handling escalations.


* Monitors open case inventory and ensures proper and timely closing and billing of files.


* Completes file re-inspections and audits as requested.


* Establish and oversee clear objectives to all district staff with respect to open case inventory with proper and timely closing and billing of files.


* Assigns work ensuring balanced workload for employees in district.


* Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives.


* Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.


* Monitors and improves efficiency of district operations.


* Establish market presence and identify revenue oppor...