HCV Navigator - Participant Engagement (Bilingual Somali Preferred)

Internal Close Date: September 29, 2026 Grade Level: 5A Salary: $24.41 - 34.80 per hour Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/Location: Housing Choice Voucher (HCV) Summary The primary purpose of this position is to coordinate the daily administrative operations of the Housing Choice Voucher (HCV) Program and MPHAs main lobby, as assigned by the HCV Supervisory Team.

The incumbent performs administrative and clerical support for the HCV Department and acts as a liaison with other departments, staff, and external customers, including a high volume of participant engagement through direct contact and/or the HCV call center.

All activities must support the Minneapolis Public Housing Authoritys (MPHA or Authority) mission, vision, and values.

Essential Duties and Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work.

Other responsibilities, duties and skills may be required and assigned, as needed.

Admin Support Performs administrative support duties in response to the departments daily workflow, including organizing, compiling, maintaining, and coordinating daily appointment activities, arranging and scheduling meetings (individually or batched), and retrieving and compiling preparatory information for department staff.

Organizes, maintains, and secures filing of data/mail received into applicant, participant, and owner records.

Coordinates processes to enter mail, scans, and faxes into HCV processing system accurately in order to initiate processing workflow.

Conducts initial processing workflows for port-ins, annuals, and Request for Tenancy Approvals (RTA)s and other initial processing as needed.

As assigned, serves as super user for the main postage machine and trains others in proper use of the postage machine.

Monitors, maintains, and refills postage in the machine; orders supplies for the machine as needed; requests maintenance for postage machine when necessary.

Provides back up support to other HCV teams as needed.

Liaison Work Serves as initial contact for in-person, telephone, and email inquiries from participants, owners, and any other internal or external customers.

As assigned, serves as the face for the agency and welcomes guests and program participants from the Executive Office, Leasing and Occupancy, and other departments who enter 1001 Washington Ave N.

As assigned, accepts and routes information and documentation submitted by walk-in participants, owners, and applicants through the appropriately identified mechanisms.

Checking in incoming guests into the lobby tracking system and notifying staff of appointment arrivals.

As assigned, collaborates with agency Security and Operations staff on the safe and...