Senior Associate, Business Operations Manager

Join a team where your analysis and storytelling directly shape leadership decisions.

You'll turn complex credit and financial data into clear narratives, dashboards, and performance insights that drive action.

As a Senior Associate, Business Operations Manager in the Card Credit Decisioning team, you will partner with senior leaders and cross-functional stakeholders to deliver executive-ready materials, track performance through OKRs and key metrics, and coordinate strategic priorities across pricing and underwriting.
Job responsibilities


* Lead cross-functional initiatives to ensure on-time delivery; maintain project plans, documentation, action items, and dependencies


* Design and deliver executive reporting and dashboards that translate complex credit and financial data into actionable insights


* Define, track, and analyze Objectives and Key Results (OKRs) and key business metrics to monitor performance trends


* Synthesize portfolio dynamics and performance drivers into insights and recommendations for strategic decision-making


* Create business reviews and executive materials, including narrative development and key message synthesis for senior leaders


* Coordinate strategic commitments and deliverables across pricing, acquisition underwriting, and portfolio underwriting teams


* Partner across a highly matrixed environment to drive alignment, accountability, and clear decision-making

Required qualifications, capabilities, and skills


* Demonstrated ability to drive strategic planning and execution, aligning work to goals and priorities


* Advanced Excel and PowerPoint skills


* Strong analytical skills, including the ability to translate data into insights and recommendations


* Proven ability to manage multiple priorities independently with strong organization and time management


* Strong attention to detail and experience delivering high-quality work on special projects


* Strong written and verbal communication skills, including the ability to communicate clearly with senior leadership


* Demonstrated commitment to process improvement and operational rigor that improves reporting accuracy and consistency


* Strong relationship management skills and ability to collaborate across cross-functional teams

Preferred qualifications, capabilities, and skills


* Experience supporting senior leaders through executive-ready communications (business reviews, scorecards, readouts, governance materials)


* Experience in credit strategy, risk, underwriting, lending, pricing, portfolio management, or adjacent analytics/strategy functions


* Experience building management reporting and dashboards and defining metrics (including OKRs and KPIs) from ambiguous problem statements


* Project or program management experience across multiple concurrent workstreams with cross-team dependencies


* Comfort influencing without authority and driving alignment across stakehol...