Business Process Expert

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action — we believe that good business means a better world.

That is why we come to work every single day.

We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.

We do this today to build a better tomorrow.

Roche is strongly committed to a diverse and inclusive workplace.

We strive to build teams that represent a range of backgrounds, perspectives, and skills.

Embracing diversity enables us to create a great place to work and to innovate for patients.

Operations Near Patient Care is a key pillar within Global Diagnostic Operations.

Through systematic improvement of our cost structure, continuous optimization, and efficiency enhancements, we are positioning ourselves for sustainable growth in a dynamic manufacturing and operations environment.

Summary:

Be a part of our journey! As a Business Process Expert, you will support the analysis, stabilization, and continuous improvement of business processes and related business and logistics systems within Digital Operations in the Near Patient Care Operations environment.

You will serve as a functional bridge between Business and IT, address functional system and process topics, and contribute to testing, training, documentation, standardization, and continuous improvement.

With your practical SAP and manufacturing process knowledge, you will support reliable day-to-day operations, contribute to effective incident resolution, and help implement standardized improvements in our business solutions environment.

The Opportunity:

Business Process & Solution Support:

Provide and coordinate solution-specific support within business processes for assigned business and logistics systems.

Analyze and resolve functional incidents, service requests, and user issues in collaboration with business functions, IT, and support units.

SAP Production Support:

Provide hands-on support for SAP ECC 6.0 related business processes in Materials Management, Production Planning, PP-PI, shop floor execution, master data, and related production and logistics processes.

Analyze incidents, support users, document findings, and contribute to stable execution of daily operations.

Incident Management & Troubleshooting:

Analyze, troubleshoot, and resolve functional incidents and user issues in live production environments, including transaction errors, master data inconsistencies, interface issues, o...