Customer Experience Specialist

Job ID: 528013

Non-Exempt

Oldcastle, a CRH company, is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner.

This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.

The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner.

Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location

This is a hybrid position based out of our corporate office in Atlanta, GA.

Job Responsibilities



* Process and support customers' orders and inquiries related to their dedicated market


* Answer calls and handle email inquiries; providing courteous, timely, and effective customer service


* Inform customers of the status of their orders, advising them of any changes


* Comply with company attendance standards


* Coordinate effectively with transportation, planning, engineering and sales


* Create cases in NetSuite for customer issue resolution and product design



* Basic understanding of processing EDI orders


* Working with customers to create return authorizations

Job Requirements



* 2+ years Customer Service in an office environment


* Experience working in manufacturing or logistics is preferred


* Excellent interpersonal and oral/written communication


* Comfortable user of excel


* Detail-oriented, with the ability to multi-task


* Demonstrated ability to work calmly in a fast-paced team environment


* Willing to be adaptable & flexible in our ever-changing work environment

What CRH Offers You



* Highly competitive base pay


* Comprehensive medical, dental and disability benefits programs


* Group retirement savings program


* Health and wellness programs


* An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage.

We are a collection of hundreds of family businesses, regional compani...