Marketing Automation Manager

JOB DESCRIPTION

Chubb Benefits is seeking a Marketing Automation Manager to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of over 100 years.

Come join our team of hard-working, talented professionals!

Position Summary

The Marketing Automation Manager supports Chubb Benefits/Combined by building, executing, and optimizing automated communications that help deliver clear, timely, and effective benefits messaging.

This mid-level role partners with marketing, content, operations, and business stakeholders to build campaign workflows, audience segmentation, and reporting across a range of benefits-related communications.

The ideal candidate is detail-oriented, collaborative, and comfortable working in a fast-paced, review-driven environment.

Key Responsibilities


* Build, launch, and manage automated communications and workflows within the MOD ecosystem for Chubb Benefits/Combined sales teams


* Segment audiences and support personalized messaging for benefits, enrollment, and related communications


* Partner with cross-functional teams to align automation efforts with business goals, timelines, and approval processes


* Monitor automation and site performance and recommend improvements to increase engagement and effectiveness


* Maintain data quality, list hygiene, and compliance with internal standards and regulatory requirements


* Manage day-to-day use of marketing automation platforms and troubleshoot issues as needed


* Support lead nurturing, email marketing, and lifecycle communication programs related to benefits offerings


* Create reports and share insights on performance, audience engagement, and process improvements


* Contribute to testing, optimization, and workflow enhancements


* Stay current on marketing automation best practices, tools, and trends relevant to benefits communications

Qualifications


* Bachelor's degree in marketing, communications, business, or a related field, or equivalent experience


* 3-5 years of experience in marketing automation, email marketing, digital marketing, or a related role


* Experience using marketing automation platforms such as Marketo, HubSpot, Salesforce Marketing Cloud, or similar tools


* Strong organizational and project management skills


* Ability to manage multiple priorities and deadlines in a fast-paced environment


* Strong analytical skills and comfort working with data and performance metrics


* Excellent written and verbal communication skills


* Strong attention to detail and problem-solving skills


* Ability to work effectively in a collaborative, review-driven environment

Preferred Qualifications


* Experience supporting benefits communications, enrollment campaigns, or insurance-related marketing


* Familiarity with CRM integration, lead management, campaign reporting, A/B testing, segmentation, and journey mapping
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