Service Scheduling Coordinator

The Role: Service Scheduling Coordinator

In this position, you will be the key support for North America Operations and be responsible for proactively collaborating the working relationships with direct APC relational accounts, i.e., Sales - Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support - both single and three-phase product lines, USC Parts Department and Manufacturers Representatives.

Service Scheduling Coordinator

What will you do?



* Proactively managing open orders for APC accounts; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and APC order management policies, working with other departments within APC to facilitate on-time delivery and customer satisfaction, as well as other duties as needed


* The candidate will have a solid knowledge of the tools available to retrieve systems information to implement services.

You will field incoming and outgoing calls to customers regarding backorder of RMA's and obtain a potential delivery date from USC Service Parts and convey the delivery date to the customer


* Responsible for proactively developing and maintaining a professional working relationship with Service Providers (SP's), Sales Personnel and Manufacturer Representatives, Vendors and Customers both internal and external to ensure proper implementation of agreed-upon contractual obligations


* Possess a working comprehension and implementation knowledge of evolving product/service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fee's


* Additional responsibilities include but are not limited to the receiving and reviewing of each Vendor or SP's invoice for accuracy, the process of each invoice into the Oracle Database (iProcurement) in accordance with Sarbane-Oxley Act


* When faced with a customer who is no longer in a contractual agreement with APC to engage the customer in the Time & Material procedure.

This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order.

This may result in a service leading to putting the customer under a maintenance contract, which may result in additional revenue for APC Global Services


* High level of information integrity of Siebel CRM System; including corrective action of inaccurate information encountered, i.e., proper asset/customer relation, serial number input, updates entitlement/warranty upon the commissioning of the UPS

Qualifications:


* Candidate must possess a Bachelor's/College Degree, in any field
Minimum 6 months of working experience in the related field is required for this position


* A motivated team player that also has the ability to work well individually with minimal supervision


* Ability to multi-task, prioritize and operate efficiently in a fast-paced environment


* Must be willing to work in R...