Customer Collaboration Manager LATAM - Medtech

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Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
São Paulo, Brazil

Job Description:

The LATAM Customer Collaboration Manager plays a key role in developing a customer-centric organization, driving the implementation of solutions that improve supply chain efficiency and consequently the level of service offered to customers.

This role aims to drive the supply chain collaboration agenda with key accounts through the leadership of the LATAM customer collaboration team.

Essential duties and responsibilities:

- Manage the collaboration team with LATAM customers, ensuring the standardization of processes throughout the Region, reinforcing the customer-centric approach and looking for possibilities to improve the overall synchronization of the supply chain but also ensuring a protection and loyalty mechanism for Johnson & Johnson MedTech (competitive advantage);

- Maintain a strong strategic relationship with Strategic Account-Commercial Managers, Deliver and SC Planning ensuring alignment of key accounts, prioritizing solutions and initiatives and timelines for implementation (besides been a point of contact for Deliver Organization);

- Active marketing approach for main initiatives such as Collaborative Program;

- Manage the Playbook implementations considering what can be offered to customers in collaboration with Health Care Compliance areas, following J&J guidelines for the approval, communication and maintenance of solutions;

- Manage the portfolio of solutions/initiatives and ensure implementation within agreed timelines and following all legal guidelines;

- Proactively assess opportunities across a diverse implementation portfolio, including emerging logistics and ESG trends such as electric vehicles, to foster innovation and develop new ways to serve customers;

- Drive the deployment of Digital Customer Collaboration initiatives by identifying opportunities and benchmarking emerging technologies, including EDI, CMI, VMI, and other relevant solutions;

- Serve as the focal point for customer satisfaction, partnering with Commercial, Delive...