Desktop Deployment Specialist

Key Responsibilities:


* Manage the daily coordination and deployment of IT equipment for new employees, working closely with hiring managers.


* Coordinate the ordering and activation of mobile phones for new hires and existing employees, working directly with telecommunications vendors to resolve order, account, and service issues.


* Handle requests for purchasing computers and peripherals, ensuring accurate documentation, addressing questions, and resolving concerns related to purchases and inventory.


* Create Requisitions and Purchase Orders in our hardware ordering system for refilling office hardware stock and on behalf of the customers.


* Create shipping labels and track orders from placement to delivery, ensuring that packages meet customer specifications and arrive on time.


* Investigate and resolve any shipping delays, verifying that purchase orders match shipments.


* Assist in managing and monitoring inventory control systems, ensuring equipment is available and accounted for.


* Evaluate and prioritize business-critical hardware for the organization.


* Deploy new computers to employees and new hires.


* Collaborate with the Procurement Team to address asset tracking, equipment redeployments, and basic PC/MAC repairs and troubleshooting.


* Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment procedures.


* Field incoming technical support requests from both local and remote end users with a focus on excellent customer service.


* Provide occasional support and troubleshooting for meeting-room audio/visual and collaboration technology.


* Maintain an incident management system to track technical problem histories and resolutions.


* Participate in special projects and perform administrative tasks as required.

Required Qualifications:


* 1+ years of experience deploying Windows and MacOS computers, with a preference for experience using Intune and Jamf.


* Bilingual proficiency in English and French, with the ability to communicate effectively with both technical and non-technical stakeholders.


* Strong knowledge of Windows 11, including the ability to diagnose, troubleshoot, and resolve hardware/software issues.


* Proficiency in Microsoft applications: Word, Excel, and Outlook.


* Experience supporting and troubleshooting meeting-room audio/visual and collaboration technology, including conferencing equipment, displays, cameras, microphones, and Microsoft Teams Rooms or similar platforms.


* Excellent communication skills in both written and verbal formats, with the ability to work collaboratively in a team environment.


* Superior attention to detail, organizational skills, and the ability to prioritize effectively.


* A strong commitment to providing high-quality customer service.


* A willingness to continue learning and impro...