Corporate Programs Manager

Corporate Programs & Client Experience

Reports To: SVP of Client Success Operations and Marketing

Location: Flexible (Remote or Office-Based) 
Travel Requirement: Up to 35- 50% 

Job Summary

Corporate Programs is responsible for leading Altera Digital Health's enterprise-wide client engagement, client insight, and strategic client advocacy programs.

Reporting to the Senior Vice President, Client Success Operations and Marketing, this role serves as a critical partner to the Vice Presidents of Client Success, Marketing, and Sales to develop and execute programs that strengthen client relationships, improve client experience, increase loyalty, and provide actionable insights that drive business decisions.

This position owns Altera's key client listening and engagement initiatives, including Net Promoter Score (NPS), Client Leadership Council (CLC), client segmentation analysis, KLAS, Client Satisfaction/Class Score measurement, Post-Activation Interviews, and other strategic client feedback initiatives.

The role also coordinates training, enablement, governance, and reporting of client value metrics across Sales and Client Success; driving consistent measurement of client outcomes, value realization, retention, expansion opportunities, and overall business impact throughout the customer lifecycle.

 

The role serves as the central point of coordination for enterprise-wide client experience programs, ensuring client insights are translated into actionable improvements across the organization.

This role requires strong executive presence, analytical capabilities, cross-functional leadership skills, and the ability to influence business strategy through client-driven intelligence.

The ideal candidate is a strategic leader who can combine client advocacy, program management, analytics, and executive engagement to drive measurable improvements in client satisfaction, retention, growth, and overall business performance.

Key Responsibilities

Client Experience & Voice of the Client Leadership


* Develop and lead Altera's enterprise Voice of the Client (VoC) strategy.


* Own and administer the organization's Net Promoter Score (NPS) program, including survey design, analysis, reporting, and action planning.


* Establish enterprise-level client satisfaction measurement frameworks and benchmarks.


* Identify client experience trends and emerging risks that impact retention, loyalty, advocacy, and growth.


* Translate client feedback into actionable recommendations for executive leadership.


* Partner with Client Success, Marketing, Product, Services, and Sales leaders to address client concerns and improve outcomes.


* Develop executive reporting that provides visibility into client sentiment and experience trends.

 

Client Leadership Council (CLC) Management


* Lead the planning, execution, and ongoing management of the Client Leadership Council program.


* Develop strategies to maximize client engagement...