Team Lead - Customer Excellence

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Markham, Ontario, Canada

Job Description:

J&J Canada, a member of the Johnson and Johnson family of companies is currently recruiting for a Team Lead - Customer Excellence, located in Markham, Ontario

An internal pre-identified candidate for consideration has been identified.

However, all applications will be considered.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/

In this position you will lead a cross-Business Unit team accountable for strategy, operational excellence, capabilities, and process oversight for order management and customer‑facing functions.

Enable and drive ERP and e-commerce platform optimization, master data accuracy, EDI/e‑commerce capabilities, and compliant, efficient supply chain execution.

Key Responsibilities:

What we do

We troubleshoot and improve the systems that process customer orders and keep order information correct.

We take ownership of our ERP and customer facing platforms, fix issues, expand EDI/e-commerce capabilities, and ensure master data (UPC, barcodes, GDSN) is accurate so orders ship on time!

What you'll own


* Translate business needs into clear system requirements and lead design, testing, training, and rollout.


* Triage and resolve problems across ERP, customer portals, EDI, and e‑commerce; act as the escalation point.


* Maintain master data quality and governance so downstream teams can rely on accurate product information.


* Improve processes and reduce manual steps through automation and straightforward process fixes.

How we work - simple, collaborati...