Member Service Representative (RFT) - *Nights and Weekends*

(The YMCA is an Equal Opportunity Employer) POSITION SUMMARY: This position supports the mission of the Y, a nonprofit mission focused and cause driven organization whose cause is: Strengthening the foundations of community through youth development, healthy living and social responsibility.

A Member Service Representative is Welcoming, Genuine, Hopeful, Nurturing, and Determined.

Delivers excellent service to all members, guests and program participants.

Responds to member and guest needs, promotes memberships and programs, and maintains a clean and organized work environment.

ESSENTIAL FUNCTIONS: WELCOME: Smile, greet members by name, introduce yourself, be approachable, form relationships, use 10-5-1 rule for acknowledging everyoneCONNECT: Ask questions, share a story, introduce members to other staff and other members, engage in meaningful conversations, build relationshipsSUPPORT: Know members goals, affirm and encourage them, wish them wellINVITE: Share opportunities to get involved and give back to the communityProvide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.Handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.Effectively apply and communicate all YMCA policies.Ensures every person entering the facility has an active membership or other valid reason for entering the facility.Provide information on membership and programs available at the YMCA.Support and communicate the Mission and Cause of the YMCA through involvement in charitable face-to-face fundraising efforts.Attain and maintain accurate records in the Daxko database.Collect, wash, dry, fold, and hand out towels; Monitor locker rooms as required.Dress in YMCA staff shirt along with nametag (provided to you by the YMCA).Performs other duties as assigned.

PERFORMANCE OBJECTIVES: Provides excellent service to members, guests, volunteers, and program participants at all times in all mediums.Builds relationships with members, program participants, and community partners; helps members connect with one another and the YMCA; promoting member retention.Teaches and role models our mission and our cause.

YMCA COMPETENCIES (LEADER): Values: Demonstrates in word and action the Ys core values of caring, honest, respect, and responsibility and a commitment to the Ys mission in all matters at all times.

Shows a genuine concern for the needs, feelings, and well-being of others.

Acts with integrity and credibility in all situations.Community: Delivers the benefits of good health, strong connections, greater self-confidence, and a sense of security to all who seek it.

Demonstrates a desire to serve others.

Anticipates and takes action to meet the needs of members and community.

Knows and supports the achievement of healthy living goals of every member he or she engages.R...