Customer Service Rep

Job ID: 528893

Sapphire Americas, a CRH company and part of the Ash Grove family of companies, delivers innovative, circular solutions that help decarbonize industries and communities.

We specialize in transforming residual and non-recyclable materials into alternative fuels and raw materials for cement manufacturing - offering a zero-landfill pathway that conserves natural resources and advances the circular economy.

Through our work, we reduce landfill dependency, lower carbon emissions, and unlock long-term environmental and economic value.

By turning waste into opportunity, Sapphire Americas is helping build a cleaner, more resilient future.

Sapphire Americas supports the Ash Grove Cement business by providing alternative fuels and alternative raw materials to facilitate the cement plants' goals regarding commercial excellence, carbon footprint, and future developments.

Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us.

We ship millions of tons of cement from our plants and network of terminals located across North America.

When you work for Ash Grove, you are connecting to something bigger.

We stand together to reinvent the way our world is built.

Join our team and help Ash Grove build America.

At Ash Grove Cement, people are our first priority.

We offer a complete benefits package to include:



* Health Insurance


* Dental Insurance


* Vision Insurance


* Retirement Plan


* Paid Time Off, Paid Holidays


* Tuition Reimbursement


* Employee Assistance Program


* Disability Pay


* Life Insurance


* Growth Opportunities and more!

Summary:

The Customer Service Representative is responsible for delivering high - quality service to customers and supporting internal teams through order management, issue resolution, and administrative coordination.

This role ensures accurate processing of transactions, effective communication with stakeholders, and timely resolution of customer needs while supporting operational and business objectives.

What you'll be contributing:



* Promote and follow all plant safety guidelines.


* Serve as a primary point of contact for customer inquiries, orders, and issue resolution.


* Provide timely, accurate, and professional communication to internal and external stakeholders.


* Resolve customer concerns related to orders, deliveries, billing, or service issues regarding orders, deliveries, billing, or service.


* Process customer orders and transactions accurately in the company systems.


* Monitor order status and coordinate changes, adjustments, or escalations as needed.


* Ensure all required documentation and data entry is complete and accurate.


* Partner with internal teams (e.g., sales, operations, logistics, finance) to support service delivery.


* Coordinate shipments, schedules, or service activities to meet customer requirements.
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