Front Desk Supervisor

The Front Desk Supervisor leads the daily operation of the Administrative Office at Taos Ski Valley, Inc., ensuring consistent, professional, and welcoming experience for employees, guests, managers, and supervisors.

This role provides direction, training, and accountability to administrative staff and interns while overseeing the front desk operations, office systems, HR support functions, employee services, and cross-departmental initiatives.

The Supervisor partners closely with the Office Manager, Human Resources, and department leaders to keep administrative priorities aligned with resort-wide needs, exercising sound judgment, discretion, and strong leadership in a fast-paced, seasonal environment.

Qualifications: Supervisory experience preferred, ideally in an administrative, HR, hospitality, or resort setting.Strong knowledge of general office procedures (correspondence, filing, records, data entry).Proven ability to organize, prioritize, delegate, and meet competing deadlines.Strong interpersonal skills; able to coach, train, and give constructive feedback.Sound independent judgment, with the ability to resolve issues or escalate appropriately.Proficient in Microsoft Office; able to quickly learn UKG, SiriusWare, Jotform, and Teams.Excellent phone etiquette; able to track radio traffic while on calls or in-person.Detail-oriented, dependable, and able to safeguard confidential information.Strong problem-solving and conflict-resolution skills.Notary certification, or willingness to obtain one.Resort/ski operations knowledge and bilingual skills preferred.Able to work a flexible schedule, including weekends and holidays.

Winter schedule: Wednesday Sunday.Summer schedule: Monday Friday.

Key Responsibilities: Winter Season Lead ticketing and pass operations: F&F ticket loading/reservations, drawer closeouts, season-pass processing, and mountain exchange letters.Lead in-season and end-of-season staff parties.Support SiriusWare reporting, pass benefit/refund administration, safety meetings, W-2 distribution, monthly inventory, and peak-period coverage.

Summer Season Lead ticketing and pass operations.Lead planning for Summer staff parties & department events, including logistics, vendors, and scheduling.Support Taos Store operations, internships/apprenticeships, local recruitment events, and peak-period coverage.

Year-Round Lead applicant tracking, background checks/MVRs, I-9/onboarding support, lobby staff resources, nametags, mail/mailbox administration, and office/recycling upkeep.Support recruitment partnerships, J-1/H-2B and hiring program administration, new-hire training, and other cross-department/leadership administrative needs Leadership & Supervision (Support, in partnership with Office Manager/HR) Supervise, train, coach, and schedule administrative staff and interns; delegate workload and monitor performance.Serve as a resource for complex guest, employee, or operational issues; foster a positive, accountable team culture.Support ...