Ocean Freight Supervisor - Perth Station

Join our dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Supervisor, within the Ocean Freight Import/ Export Department at our Perth Station.  
About Us: 
We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe.

We connect people and businesses securely and reliably, enabling global sustainable trade flows.

With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.” 
Overall Job Purpose 
As the Ocean Freight Supervisor, you will lead and develop a team responsible for the efficient execution of ocean freight operations, ensuring compliance with DHL's service standards and regulatory requirements.

You will act as the primary escalation point for operational exceptions, customer concerns, and process improvements while driving team performance and profitability.
Key Responsibilities 
• Lead, coach, and develop a team of Ocean Freight Specialists.
• Ensure operational activities are completed in accordance with DHL Global Forwarding SOPs and service commitments.
• Drive productivity, efficiency, and gross profit performance across the team.
• Monitor operational performance through established KPIs and continuous improvement initiatives.
• Act as the first point of escalation for customer, supplier, and operational issues.
• Build and maintain strong customer relationships to support retention and identify growth opportunities.
• Ensure compliance with all regulatory, quality, and company procedures.
• Collaborate closely with internal stakeholders including Operations, Product, Warehouse, and Transport teams.
• Promote a culture of safety, accountability, and customer excellence.
• Identify and implement process improvements to enhance service delivery and operational effectiveness. 
Key Accountabilities: 
• To build rapport and trust with customers by being informed about customers’ business and the market. 
• To assess the type and size of customer needs. 
• To recommend solutions based on customer needs by using industry knowledge. 
• To connect a customer need with a DHL solution and the value it may create for the customer. 
  
To be successful you will need:  
All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding. 
• Previous experience in International Freight Forwarding, preferably within Ocean Freight.
• Demonstrated leadership or supervisory experience.
• Strong understanding of import and/or export operations.
• Excellent customer relationship management skills.
• Commercial awareness with a focus on profitability and cost management.
• Strong problem-s...