Member Service Associate-PT

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

Under the leadership of the Membership Director, in accordance with the Christian principles of the YMCA, the incumbent is responsible for delivering excellent service to all members, guests, and program participants.

OUR CULTURE: Our mission and core values are brought to life by our culture.

In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all.

We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturing: we support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

ESSENTIAL FUNCTIONS: Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives.Enter membership and program registration data into HRIS operating systemGreet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.Process all HRIS operating system transactions with accuracy and perform daily close out and drawer countParticipate and recruit participants for member challenges also known as member visit drivers.Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.Ensures established processes for touring and following up with membership inquiries are followed.Assist with the attainment of membership department strategic plan goals.Provide feedback and offer solutions regarding gaps in service and/or member concerns.Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices.Respond to member and guest inquiries and problem solve via phone or in person using Listen First skillsEffectively handle conflict and member complaints, with the support of the center Membership DirectorPerforms all other duties as assigned.

LEADERSHIP COMPETENCIES: Mission AdvancementCollaborationOperational EffectivenessPersonal Growth QUALIFICATIONS: High school diploma and or GED requiredExcellent interpersonal and problem solving skills.Ability to relate effectively to diverse groups of people from all social and economic segments of the community.Previous customer service, sales or related experience.Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job....