Customer Service Specialist

Company Information

RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands.

Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more.

You’ll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more.

RPM Industrial Coatings Group is part of RPM International Inc., a $7.3 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services.

From homes and workplaces to infrastructure and precious landmarks, RPM’s brands are trusted by consumers and professionals alike to help build a better world.

Kop-Coat, Inc.

is the world’s leading supplier of innovative chemical products for the protection of farms, forests, and buildings.

For over 25 years, Kopcoat has provided superior solutions to control and eliminate mold, decay, insects, water damage, and more.

And we do it while providing outstanding service for our customers.

About the Opportunity

At Kop-Coat, Inc., exceptional customer service is more than answering questions; it’s about making it easy for our customers to do business with us.

We are looking for a Customer Service Specialist to join our team and play a critical role in delivering the customer experience that differentiates Kop-Coat from our competitors.

This position will manage the full customer order cycle, from order entry and fulfillment through shipping, invoicing, and receivables, while working closely with customers, sales, production, logistics, and our laboratory team.

This is also a unique opportunity to become a key resource for one of Kop-Coat, Inc.'s most important customer service functions.

Working alongside an experienced customer service leader, you will learn established processes, develop expertise in customer-specific requirements, help document critical knowledge, and identify opportunities to standardize and improve how we serve our customers.

What You’ll Do


* Manage customer orders from initial acceptance through fulfillment, shipping, invoicing, and collection, ensuring accuracy throughout the process.


* Enter and maintain orders with accurate pricing, product information, quantities, and shipping terms.


* Serve as a responsive and professional point of contact for customers, sales representatives, and service teams, resolving questions and issues efficiently.


* Coordinate production, scheduling, and shipments with the Corsicana facility and third-party tolling partners.


* Monitor orders throughout the fulfillment process and proactively communicate status updates, potential delays, and other issues.


* Prepare freight estimates and coordinate logistics by evaluating delivery requirements, destinations, carrier options, and other shipping considerations.


* Build strong, collaborative relationships with cust...