Front Office Coordinator: Full-Time

Our office is seeking an experienced and versatile Front Office Coordinator to join our dental team! This is a unique opportunity for a well-rounded dental professional with experience in patient coordination, treatment coordination, and financial coordination.

Responsibilities Provide an exceptional patient experience by greeting patients, answering phones, checking patients in/out, and assisting with general patient needs.

Manage patient scheduling, including new patient appointments, recalls, missed appointments, unscheduled treatment, and follow-up to help maintain a productive schedule.

Assist patients with registration, demographic information, and maintaining accurate patient records.

Verify insurance benefits and assist patients with understanding their coverage, estimated benefits, and financial responsibilities.

Present and explain treatment plans, treatment costs, insurance coverage, and available financing options in a clear and patient-friendly manner.

Coordinate financial arrangements, collect patient payments, obtain signed treatment plans, and ensure patient accounts are accurately maintained.

Monitor and follow up on outstanding treatment, patient balances, and insurance claims to help support treatment completion and timely collections.

Submit and track insurance claims and pre-authorizations, including ensuring appropriate documentation is provided to help prevent payment delays.

Review patient ledgers and insurance EOBs, identify outstanding balances, and communicate financial information to patients as needed.

Support patient retention and treatment acceptance through consistent follow-up, recall outreach, and communication with patients regarding recommended care.

Assist with patient satisfaction initiatives and encourage patient referrals when appropriate.

Collaborate with clinical and administrative team members to ensure smooth daily operations and a positive patient experience.

Assist with general front-office administrative duties, including scanning, filing, and other tasks as needed.

Maintain patient confidentiality and comply with HIPAA, company policies, and office procedures.

The Ideal Candidate Will Have: 2-3 years of experience with patient coordination, treatment coordination, and financial coordination in a dental office front-office environment Strong understanding of dental terminology Working knowledge of dental insurance, EOBs, treatment plans, and pre-authorizations Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask and prioritize in a fast-paced environment Ability to confidently communicate treatment and financial information to patients Proficiency with dental practice management software preferred The Ideal Candidate Will Have the Following Attributes: Friendly Positive attitude Patient-focused Team-oriented Driven Hard-working Adaptable and dependable Desire to learn and grow Comfortable working in a fast-paced environment Bene...