Gateway QA Specialist

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007.

Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries.

With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:


* Work/Life Balance:  Paid Time Off, Paid Holidays


* Financial Benefits:  401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries


* Health & Wellness:  Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary: 

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights.

This individual is a detail-oriented, technically proficient professional who thrives in dynamic environments and can collaborate effectively across a broad range of teams and personalities.

The ideal candidate brings a process-improvement mindset, strong analytical instincts, and hands-on experience with enterprise operations platforms.

Supervisory Responsibilities:


* None

Duties/Responsibilities:

Performance Monitoring & Visualization


* Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics


* Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership


* Present data-driven summaries and trend analyses to support management decision-making

Process Improvement & Compliance


* Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data


* Develop and maintain visualizations for inventory management tracking and reporting


* Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements


* Audit user activity and data entry consistency across platforms to enforce quality standards

Training & Quality Assurance


* Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team


* Build and distribute training compliance reports and escalate non-compliance to management


* Conduct periodic QA sam...