Digital Robotics Customer Support Specialist

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Professional

All Job Posting Locations:
Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

The Digital Robotics Customer Support Specialist supports the end-to-end customer order journey for capital equipment, robotic systems, and associated products and services, from contract handoff and order entry through delivery, installation, deployment, invoicing, returns, and issue resolution.

The Specialist coordinates complex cross-functional execution, analyzes operational performance, resolves order and data issues, and recommends process improvements that strengthen service, compliance, and scalability.

The role serves as a knowledgeable resource for Customer Support Services and helps ensure a coordinated customer experience across Commercial, Supply Chain, Service, Finance, Quality, and external partners.

Key Responsibilities:

Order Management and Customer Support:


* Manage specialized and complex orders for capital equipment, robotic systems, associated scopes, instruments, accessories, and services from contract handoff through delivery, installation, deployment, invoicing, revenue recognition, and post-delivery resolution.


* Coordinate with Sales, Marketing, Contract Management, Finance, Distribution, Transportation, Installation, Service, Quality, and other partners to execute customer commitments accurately and on schedule.


* Review contracts, purchase orders, configuration requirements, delivery conditions, site-readiness dependencies, and customer data to identify risks or discrepancies before they affect deployment.


* Manage invoicing and billing-plan activities for capital and robotic t...