Manager, ADA Operations

What will your job look like?

The Manager, Operations is responsible for overseeing the daily operations of a high volume Assessment Center providing expertise and administrative support to the ADA Assessments Center staff.  The Manager, Operations will ensure that production, quality and contract standards are met through monitoring service levels, consumer satisfaction, client satisfaction, and compliance of protocols and procedures. 

Location: 1000 Massachusetts Ave ste 201 Boston 02118

What you’ll do:


* Provide day to day guidance for direct report


* Provide location Leadership with correspondence, assistance and feedback for departmental strategic planning sessions and for the development of new/revised procedures


* Assist location leadership with compiling department metrics


* Oversee the completion of contract and location required daily, monthly, and quarterly reports.

In collaboration with internal and external partners, ensure effective processes are in place and in line with Corporate processes and goals


* Oversee the completion of various tasks assigned to Assessment Center


* Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork


* Meet the Assessment Center’s financial objectives by estimating requirements, preparing an annual budget and analyzing variances


* Manage data by identifying and ensuring compliance with process for changing key data


* Ensure all program contractual requirements are being performed accurately and consistently to ensure ongoing compliance


* Ensure all required reports and assignments are submitted timely and accurately


* Monitor upcoming workload and recommend course of action necessary to meet demands


* Assist departments in making sure all team members follow MTM’s documented policies


* Drive accountability on process improvements that are needed to reduce complaints and maximize operational efficiencies


* Oversee team staffing levels and partner with People & Culture to help support recruitment efforts, as needed


* Provide support on special projects, as needed

What you’ll need:

Experience, Education & Certifications:


* Possess licensure in Physical Therapy or Occupational Therapy


* Willing to accept CTRS, COTA, and PTA in lieu of licensure


* Possess 3+ years’ experience providing operational and/or administrative support required; 5+ years or previous leadership or supervisory experience preferred


* Experience in coaching, mentoring and fostering a positive work environment


* Experience communicating in a digital setting with all levels of employees


* Experience with recruiting, hiring and discipline management


* Experience providing customer service to individuals with disabilities

Skills:


* Strong leadership, mentoring and coaching skills


* Knowledge of data and administrative management best pract...