Visit Coordinator Lead (Pediatrics)

Base Pay: $24.00 - $35.10 JOB SUMMARY The primary function of the Visit Coordinator Lead is to provide supervision, education, direction, accountability, and support to the Visit Coordinators in the assigned department.

Specific responsibilities include ensuring accurate completion of appointment scheduling, patient demographics, financial determination, payment collections and charge capture while maintaining an excellent level of customer service.

Coordinates all front office functions for the assigned department and works closely with Center Manager in implementation of all responsibilities.

JOB DUTIES AND RESPONSIBILITIES · Maintains a high level of expertise in front office policies, systems, and processes.

Supervises performance of Visit Coordinators in day to day operations of the front office.

· Observes Visit Coordinators in performance of daily tasks and educates as necessary.

· Reviews clinician schedules for appropriate scheduling and adherence to department policy.

· Performs evaluation of encounter forms on a daily basis for accuracy and completeness and educates Visit Coordinators in case of error.

· Orients or supervises orientation of new Visit Coordinators.

· Serves as a resource specialist in financial programs and practice management systems.

· Works directly with finance and billing departments in holding employees accountable for missed information.

· Collaborates with Billing Coordinator, other Lead Visit Coordinators, and Center Manager to develop processes and policies to support organization-wide scheduling, financial determination, and payment/charge capture.

Runs and audits daily schedule reports of front office.

· Train VC's how to monitor all VC reports to ensure corrections are made during the day and corrected before shift ends.

· Audits check in and check-out processes i.e.

slides, pre-registration etc.

for quality performance.

· Monitors VC inboxes and Patient portal tasks.

· Weekly huddles with front office staff for Q & A.

· Cites and exemplifies the mission, vision, and values of SCHC.

· Collaborates with Center Manager in yearly evaluation of Visit Coordinators.

Visit Coordinator Functions Patient Scheduling and Registration · Works cooperatively with any triage nurse to ensure that the clinician sees patients as quickly as possible.

· Accurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours.

· Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.

· Pre-registers all patients asking and recording answers to all pre-registration questions.

· Checks cancellation lines and revises patient scheduling system accordingly.

Check In · Greets patients and visitors in a prompt, courteous, and helpful manner.

· Enters all demographic and financial information into the system accurately.

· Performs financial transactions at the time of the visit including collecting all co-payments.

· Assists pa...