Customer Service Representative (CSR)

📞 Deliver Exceptional Service for a Rapidly Growing HVAC-R Platform – Join Mechanical Group as a Customer Service Representative! 📞



* Position Title: Customer Service Representative (CSR)


* Company Name: Mechanical Group


* Pay Range: $19 – $24 per hour (based on experience)


* Employment Type: Full-Time


* Location: Las Vegas, NV


* Industry: Commercial HVAC-R / Mechanical Services

Job Overview

Mechanical Group is seeking a highly organized and customer-focused Customer Service Representative (CSR) to support our growing HVAC-R operations in Las Vegas, NV.

This role is ideal for an experienced professional who thrives in a fast-paced service environment, communicates confidently with customers, and understands the importance of organization, urgency, and professionalism.

You will serve as a key point of contact for customers and field operations, helping coordinate service requests, maintain scheduling accuracy, and ensure an exceptional customer experience from start to finish.

This position plays a critical role in supporting the daily success of our service department.

The Opportunity

You will join a rapidly expanding HVAC-R platform that prioritizes operational excellence, customer satisfaction, and team collaboration.

This role offers the opportunity to work closely with leadership and field teams while helping support high-level commercial service operations across multiple markets.

Your professionalism, communication skills, and organization will directly impact customer retention and operational efficiency.

How You Will Make an Impact


* Provide exceptional customer service and phone support for incoming service requests and customer inquiries.


* Coordinate scheduling and dispatch support using ServiceTitan.


* Communicate effectively with technicians, customers, and internal teams to ensure smooth service operations.


* Maintain accurate customer records, notes, and scheduling information within company systems.


* Handle high call volumes professionally while maintaining a positive and solution-oriented attitude.


* Assist with administrative support tasks including work order updates, customer follow-ups, and service coordination.


* Ensure customers receive timely updates regarding appointments, scheduling, and technician arrival times.


* Support field operations by helping maintain organized communication between office and field teams.

Required Qualifications & Experience


* Minimum of 5 years of experience using ServiceTitan in a service-based environment.


* Strong customer service and phone communication skills.


* Highly organized with strong attention to detail and multitasking abilities.


* Comfortable handling high call volumes and fast-paced workflows.


* Professional demeanor with confidence speaking to customers and field staff.


* Strong computer and data entry skills.


* Ability to work independently while suppo...