Fraud Associate I

Are you passionate about protecting clients and solving complex business challenges? Do you thrive in a fast-paced environment where critical thinking, analytics, and relationship management drive meaningful outcomes? Join our Commercial | Prepaid Card Fraud team and help deliver fraud prevention solutions that enhance client experiences, strengthen controls, and support long-term operational business success.

Job Responsibilities


* Build and maintain strong relationships with clients, peers, leadership, and cross-functional business partners to support business objectives and client satisfaction.


* Resolve internal and external client escalations related to spending interruptions, fraud claims, and program performance by identifying root causes and delivering effective solutions.


* Develop and deliver executive-level reporting, presentations, fraud prevention best practices for internal and external clients.


* Analyze large data sets, operational reports, and fraud trends to identify risks, opportunities, and actionable recommendations.


* Lead end-to-end process improvement initiatives that enhance client experience, improve operational efficiency, strengthen controls, and reduce fraud exposure.


* Support implementation of process, policy, and operational changes by developing training materials, documenting procedures, and partnering with stakeholders to ensure successful adoption.


* Monitor key performance metrics, identify performance trends, and recommend actions to improve business outcomes to the leadership team.


* Educate clients, leadership teams, and business partners on fraud trends, emerging risks, and fraud prevention strategies.


* Influence outcomes across a matrixed organization through collaboration, communication, and strong stakeholder management skills.


* Apply sound judgment and decision-making while operating within established legal, compliance, risk, and control requirements.


* Effectively manage multiple priorities and deadlines in a dynamic, client-focused environment.

Required Qualifications, Capabilities, and Skills


* Bachelor degree and / or five or more years of experience in fraud operations, client service, Commercial, Prepaid Card, financial services.


* Strong verbal and written communication skills with the ability to clearly communicate complex information to diverse audiences.


* Experience developing and delivering presentations to internal stakeholders and external clients.


* Demonstrated ability to analyze and interpret large data sets and translate findings into actionable business recommendations.


* Proficiency in Microsoft Excel and PowerPoint, including reporting, trend analysis, and executive presentation development.


* Strong problem-solving, root-cause analysis, organizational, and decision-making skills.


* Ability to influence stakeholders and build effective working relationships across functions and levels....