Leave Specialist

Leave Specialist - Remote

Work from anywhere while making a real impact!

Why you'll love this role:
✅ 100% remote - work from your favorite spot
✅ Make a real impact on employees ' lives
✅ Join a team that's passionate, supportive, and fun

As a Leave Specialist, you'll administer FMLA policies for multiple clients, manage leave requests, and ensure compliance while providing exceptional support.

If you're detail-oriented and thrive in a fast-paced environment, this is your chance to join a team that values flexibility and excellence.


* Associate's degree or equivalent combination of education and experience.


* 2-5 years of FMLA claim administration or a related field.


* Current experience in the integrated disability and absence management industry.


* Excellent customer service skills and ability to manage difficult and stressful situations.


* Strong communication skills - written, verbal, persuasion, motivation, facilitation of strong working relationships.


* Ability to manage business expectations and resolve concerns, by communicating status and issues.


* Ability to effectively prioritize and escalate customer issues.


* Ability to interpret and analyze multiple facts.


* Must have a solid understanding of FMLA and employment.


* Must complete continuing education requirements as outlined by Crawford Educational Services.

#LI-DV1


* Assists associates with Leave of Absence ("LOA") requests and guides them through the process.


* Processes all LOA paperwork according to established procedures and laws.


* Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.


* Administers the FMLA policy.


* Reviews FMLA documentation for accuracy and completeness.


* Makes recommendations to approve or deny requests for FMLA based on federal regulations.


* Conducts FMLA training for Department supervisors and employees.


* Coordinates correspondence, forms and other documents via the claim system.


* Generates reports as required.


* Maintains files.


* Assists management with LOA situations and provides guidance within the policy and established legal guidelines.


* Keeps complete records of all LOA requests and maintains tracking and analysis of data.


* Participates in developing goals, objectives, and systems.


* Maintains compliance with standards and federal/state regulations.


* Serves as an internal reference to the team for certification requirements and processing.


* Contacts Providers for clarification.


* Inputs and analyzes data.


* Supports management with special projects as necessary.


* Upholds the Crawford Code of Conduct.