Client Claims Director

We're Hiring: Client Claims Director
Business Segment: Broadspire

This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.

✅ Why Join Crawford & Company?
Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness
Generous Employee Referral Bonus Program
️ Access to Multiple Employee Discounts

Role Overview:
✅ Serve as the primary claims liaison for a designated client, driving program enhancements, client-specific directives, and claims process improvements.
✅ Partner with Adjusters, Team Leaders, Team Managers, and Service Center Managers to enhance claim quality, staffing strategies, operational efficiency, and claim outcomes.
✅ Monitor claim performance through analytics, ensuring compliance with client Special Handling Instructions, Best Practices, and service expectations.
✅ Oversee claim operations, including investigations, reserve management, workflow optimization, litigation management, and claim file audits.
✅ Coach and educate claim staff on customer service, technical claim handling, supervision standards, reserve controls, data accuracy, and quality results.
✅ Manage client reporting and statistical data while ensuring effective utilization of Medical Management Services, Subrogation Vendors, SIU Services, Attorneys, and other program resources.


* College Degree preferred or education equivalent to a college degree or the equivalent experience in related work experience.


* Seven more years of progressive technical claim experience, including supervisory and/or management experience, demonstrating a high degree of judgment and discretion, is capable of providing adequate guidance and support on administrative and technical claim matters.


* Attainment of the Associate in Claims designation, and successful completion of, or active study for, I.I.A.

MGT 43, and MGT 44, or the equivalent in related studies or work experience.


* Demonstrated ability to supervise the work of others.


* Demonstrates effective and diplomatic oral and written communication skills, and promotes a favorable company image to the public.


* None

#LI-EM3


* Assists in the section, training and development of an effective and efficient staff.


* Monitors key metrics on a daily, weekly or monthly level as needed.

Key metrics include general metrics as well as those specifically targeting client initiatives.


* Along with Account Executive, communicates Client's expectations and ensures compliance via interaction with Team Manager and Service Manager.


* Provides claim specific guidance to staff as applicable ensure proper investigation and timely equitable disposition of claims.

Makes recommendations on reserves exceeding pre-determined authority level; conducts periodic reserve reviews to identify areas of concern and work with Team Manager to resolve.


* Analyzes files on a periodic basis to determine...