Program Coordinator - Remote

Title: Program Coordinator - Morning Sun Financial Services

Schedule: Monday through Friday, daytime hours.

Remote with travel required throughout the state as needed.

Salary: $50,000 annual salary plus Full-Time benefits and Paid Time Off

Location: Remote; Applicant must be located in the state of South Carolina.

Job Summary:

Morning Sun is a Fiscal Management Service (FMS) dedicated to supporting individuals with disabilities who elect to participate in Self-Administered Services.

The Program Coordinator provides support to clients and their families throughout the enrollment process and offers ongoing support during the continuation of services.

Job Duties Include:


* Lead participant onboarding, orientation, training, and enrollment paperwork


* Provide ongoing, person-centered customer support to participants and employees regarding program requirements, technology, employee management, issues, and corrections.


* Serve as the primary liaison between participants, employees, state agencies, case management agencies, and internal departments


* Provide initial Electronic Visit Verification (EVV) training and support participants and employees with EVV and other program systems.


* Serve as a subject matter expert on state program rules, regulations, and internal policies; provide guidance to participants, employees, and internal staff.


* Document participant and stakeholder communications through Customer Support tickets, monitor issues and trends, and ensure timely resolution and follow-up.


* Manage program communication and administrative systems


* Support program monitoring by tracking participant success, service quality, caseload needs, and other program metrics.


* Coordinate with supervisors and internal departments to address participant concerns, grievances, personnel matters, and contracted service requirements while following appropriate chain-of-command procedures.


* Maintain a high standard of customer service and operational efficiency, including timely response to calls, emails, and inquiries supporting positive participant satisfaction.

Requirements:


* 4-year degree in Social Work, Psychology, Sociology, or other human service fields preferred.  



* Experience with or knowledge of State programs


* Ability to pass Department of Human Services background check


* Valid Driver’s License and Valid Car Insurance


* Ability to drive, as needed, to meet the needs of the Program Coordinator role