Vice President-Process Improvement Manager

Are you a strategic leader who thrives on turning complex challenges into streamlined solutions? At JPMorgan Chase, you'll have the opportunity to shape the future of card product delivery while developing talent and driving meaningful change across the organization.

As a Program Manager in Card Product Delivery, you lead teams and foster a positive, high-performance culture.

You'll guide end-to-end program management and delivery, ensuring high-quality solutions that meet stakeholder demands and exceed expectations.

You'll oversee card launches and refreshes, partner with servicing teams to enhance customer experiences, and deliver executive-level insights that drive strategic decision-making.
Job responsibilities


* Lead and inspire teams through all stages of the product lifecycle, including ideation, planning, execution, operational support, UAT readiness, and post-release analysis


* Collaborate with stakeholders and cross-functional teams, communicating critical updates and strategic priorities to both executive management and team members


* Manage and develop project managers, setting clear expectations, providing feedback, and fostering a culture of growth, accountability, transparency, and innovation


* Oversee card launches and refreshes, ensuring successful delivery and operational excellence


* Partner with Card Servicing to drive effective change management and improve customer and specialist experience


* Deliver concise executive-level updates on project status, risks, and mitigations, distilling complex information for senior leaders


* Translate strategic priorities into actionable goals for your teams


* Manage timelines, dependencies, blockers, and resources to mitigate risk and enhance stakeholder experiences


* Ensure compliance with regulatory requirements and oversee change management activities

Required qualifications, capabilities, and skills


* 5 years of project management experience, including assessing business impacts of changes


* Proven ability to lead large, complex cross-functional projects, drive strategic execution, and optimize change


* Demonstrated skill in defining and influencing new servicing models and strategic development


* Strong interpersonal and communication skills, effective at all business levels


* Ability to prioritize across multiple workstreams and manage complex initiatives


* Advanced Microsoft Office skills (Excel, PowerPoint, Word, Access, SharePoint)


* Exceptional written and verbal communication, including executive-level presentations


* Proven leadership of cross-functional teams, delivering within timelines and adapting as needed


* Excellent organizational skills, attention to detail, prioritization, and problem-solving abilities


* Self-motivated with the ability to work independently, persistent and optimistic when facing obstacles


* Demonstrated success in setting and driving organizational c...