Engineer I, Digital Services Remote Operations

Digital Services Engineers in US Digital Services employ a combination of electrical, systems, network communications, application-specific software, and communication skills to:


* Help customers maintain the reliability and performance of their complete solution and address any potential technical problems in their server, network, operating system, software, or connected devices.


* Assist Onsite Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.


* Advise internal and external customers on new solutions, offers, and improvements


* Ensure the integrity of the data, implementation, and infrastructure


* Proactively achieve superior system performance


* Work closely with Schneider Electric internal teams and business units to proactively manage customer relationships and satisfaction.


* Collaborate with solution architects and product teams to ensure customer feedback into future designs.


* Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house.


* Resolve technical problems from end customers, on-site engineers, sales and engineering teams.


* Identify and qualify product failures and assist product engineering in understanding and resolving them.


* Research and documentation of technical problems and solutions.


* Collaborate to suggest improvements in key performance indicators and measures.


* Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems.

This may be the next step in your career journey if you have:



* Customer service experience


* Computer knowledge, particularly relating to server, network and operating system installation and configuration.


* Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving


* Power and/or electrical systems knowledge


* Engineering degree in Electrical, Power Systems or Computer Science, or equivalent


* Experience in PowerSCADA/CitectScada, Wonderware, Power Monitoring Expert

Nice to have Skills:


* Knowledge of Schneider Electric Power Monitoring and Control products


* On-site or remote advanced technical support experience


* Experience with CRM systems, Salesforce preferred


* SQL Database querying and programming experience


* On-site power system experience


* Modicon PLC Experience

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