Dispute Management Analyst (MTY, N.L.) - Temporal

Join our Commercial Customer Care team as a Dispute Management Analyst and become a trusted partner in managing customer deductions and dispute resolution processes.

In this role, you will analyze, validate, and resolve deduction-related disputes while collaborating with cross-functional teams to deliver accurate financial outcomes, improve cash flow, and enhance customer satisfaction.

Position Details


* Position Title: Dispute Management Analyst


* Location: Monterrey HUB


* Department: CCC (Customer Care Center)


* Employment Type: Temporal (12-months)


* Focus Area: Public Deductions

What will you do? Essential Responsibilities


* Analyze and validate customer deductions to determine root causes and identify appropriate resolutions.


* Accurately classify deductions, including rebates, pricing discrepancies, shortages, returns, and other deduction types.


* Collaborate closely with Sales, Customer Service, Finance, and other internal stakeholders to investigate and resolve disputes.


* Maintain accurate documentation and complete audit trails for all deduction cases.


* Ensure timely resolution of open deductions to support healthy cash flow and accurate financial reporting.


* Utilize SAP, Microsoft Excel, and other business tools to research, track, and manage deduction claims.


* Take ownership and accountability for assigned disputes through resolution.


* Participate in continuous improvement initiatives to enhance dispute management processes and customer experience.


* Self-motivated to be a high performer with limited supervision while effectively managing multiple priorities and deadlines.

What will make you a great fit for this role?


* Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.


* 1-3 years of relevant experience in dispute management, deductions, accounts receivable, customer service, or a related function.


* Intermediate to Advanced English proficiency (reading, writing, and speaking).


* Proficiency in SAP or other ERP systems.


* Strong Microsoft Excel skills.


* Excellent analytical, problem-solving, and organizational skills.


* Strong communication skills with the ability to collaborate effectively across functions.


* Customer-focused mindset with a commitment to delivering high-quality resolutions.


* Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.


* Availability to work in a hybrid role within our Monterrey Hub (Punto Valle).

Core Competencies


* Analytical thinking and attention to detail.


* Strong communication and collaboration skills.


* Ability to manage multiple priorities and meet deadlines.


* Customer-focused with a continuous improvement mindset.

Languages


* Native Spanish.


* Intermediate to Advanced English (reading, writing, and speaking).

What's in it for you?


* A collaborative team enviro...