Field Service Engineer

Service Representative (SR) - Generalist Service Representative I
Reporting To
Service Representative Manager
Location
Midlands / South UK (Extensive UK and Overseas Travel Required)

Role Purpose
The Field Service Representative is responsible for the installation, maintenance, modification, refurbishment, testing and fault diagnosis of electrical power distribution equipment, including LV/HV switchgear, AIS (Air Insulated Switchgear), GIS (Gas Insulated Switchgear), transformers, Automatic Transfer Switches (ATS) and Electric Vehicle (EV) charging infrastructure.

The role requires regular travel to customer sites throughout the UK and overseas, supporting a range of sectors including industrial, utilities, data centres, defence, offshore, nuclear and critical infrastructure environments.

Principal Duties & ResponsibilitiesTechnical Service Activities


* Supervise and/or perform site activities at UK, overseas and offshore locations.


* Install, maintain, refurbish, modify and upgrade electrical distribution equipment operating between 400V and 33kV.


* Install, maintain and fault-find on:
+ LV Switchgear
+ HV Switchgear
+ AIS Switchgear
+ GIS Switchgear
+ Transformers
+ Automatic Transfer Switches (ATS)
+ EV Charging Infrastructure
+ Protection and Control System wiring
+ Associated Distribution Equipment


* Carry out:
+ Equipment off-loading and positioning
+ Installation activities
+ Maintenance inspections
+ Refurbishment and retrofit works
+ Fault diagnosis and rectification
+ Condition assessments


* Perform electrical testing including:
+ Insulation Resistance (IR) Testing
+ Ducter Resistance Testing
+ Functional Testing
+ System Testing
+ Fault Finding and Diagnostics


* Install, commission, test and maintain Automatic Transfer Switches (ATS) and associated control systems.


* Install, commission, test and maintain EV charging infrastructure, including AC and DC charging systems.


* Support customer training activities when required.

Health, Safety & Compliance


* Undertake site-specific risk assessments.


* Assist with the preparation of Method Statements and Risk Assessments (RAMS).


* Ensure compliance with all company, customer and statutory health and safety requirements.


* Promote a strong safety culture when working on LV and HV electrical systems.

Documentation & Reporting


* Produce accurate service reports and test documentation.


* Record maintenance activities and technical findings in accordance with company procedures.


* Complete timesheets, expenses and site paperwork within agreed timescales.

Customer & Business Support


* Maintain strong customer relationships and deliver excellent customer service.


* Identify opportunities for service upgrades, m...