Associate Manager, Product Surveillance

About Us

Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history.

As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine.

Our purpose is to fuel confidence by helping people look better, feel better, and live better.

We believe you do not have to choose between living life and making a living.

Live your best life with Merz Aesthetics.

A Brief Overview

The Associate Manager, Product Surveillance is responsible for providing tactical and strategic leadership for the Product Surveillance Associates for both technical and safety related complaints.

Day-to-day activities include coordination, management and review of Complaints.

Perform and/or assist with tasks required to oversee the proper operation and monitoring of Complaints as it pertains to Good Documentation Practices and Local and Global Regulations.

Oversee and/or assist with tasks related to the activities associated with operation of Merz North America Inc.

Quality System and as directed.

Manage the product surveillance staff including interviewing, hiring, training, and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Product Surveillance Activities


* Support team by acting as a stream lead for all aspects of the complaint process.


* Coordinate with Global Product Safety to evaluate and investigate patient-related complaints.

Document consistent and compliant safety and reporting assessments.


* Lead post market initiatives including compiling and assessing data for PSUR and other reports.


* Lead risk management activities including review and coordination of post market data.


* Review, approve, and close complaints in accordance with applicable SOP(s).


* Manage the training program by developing, coordinating, and delivering training.


* Maintain and update departmental metrics and reporting.

Conduct statistical analysis of complaint trends, make conclusions, and drive actions including implementation of product updates or changes based on Complaint data.


* Serve as the point of escalation and Quality Business Partner for commercial and customer relationships related to the complaint handling process.


* Develop solutions to a variety of complex problems and identify corrective actions.

Process Improvement Initiatives


* Proactively identify and implement operational changes to improve efficiencies in all aspects of complaint handling.


* Drive continuous improvement initiatives / projects in Product Surveillance as well as items that arise as a result of complaint data.


* Support/Conduct investigations associated with product deviations, product non-conformances, CAPAs, scrap, and rework.

Analyze the data for the reaso...