Associate VP — Hybrid Managed Services-EUC

Associate VP of Hybrid Managed Services, EUC

Deloitte's Managed Services practice helps organizations transform how employees experience technology support by combining operational delivery, engineering, and applied artificial intelligence.

As part of this work, the Senior Manager Hybrid Managed Services will lead large-scale managed services engagements across AI-enabled service desk and end user computing services.

This role is suited for a client-facing delivery leader with experience overseeing complex support operations, driving automation-led transformation, and owning service, financial, and relationship outcomes.

Work you'll do

As an Associate VP of Hybrid Managed Services on the AI & Engineering team, you will be responsible for...


* Leading end-to-end delivery of AI-enabled service desk and end user computing managed services engagements, including service-level agreement and experience-level agreement performance, cost-to-serve objectives, and contractual commitments


* Directing global, multi-tower delivery teams across service desk operations, field services, end user computing engineering, and automation and artificial intelligence support models


* Defining and executing automation and artificial intelligence roadmaps that improve service performance through virtual agents, intelligent routing, agent assist capabilities, self-service, and self-healing solutions


* Serving as the primary delivery contact for client technology leaders, leading governance forums, executive reporting, escalations, and transformation discussions


* Owning operational and financial performance for the engagement, including workforce planning, margin management, continuous improvement, risk mitigation, and support for business growth activities

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

AI & Engineering helps organizations transform technology platforms, modernize critical operations, and drive innovation at scale.

Professionals across the practice work with clients to improve performance, launch new digital capabilities, and increase productivity through engineering-led solutions.

Qualifications

Required:


* Bachelor's degree in computer science, information technology, information systems, engineering, or business administration


* 15+ years of experience in information technology service management, managed services, or technology operations


* 8+ ...