Administrative Assistant - Finance

JOB SUMMARY Performs administrative, customer service, payment-processing, and utility-account support functions for the Finance Department.

Serves as a primary point of contact for customers and visitors; processes City and utility payments; establishes and maintains utility service accounts; processes new water taps and related transactions; coordinates routine utility service requests; and provides general administrative support to Finance Department operations.

This position reports to the Customer Service Manager.

ESSENTIAL JOB FUNCTIONS Provides front-line customer service to residents, businesses, vendors, and other members of the public in person and by telephone; responds to questions and concerns regarding City services and refers matters to appropriate personnel or departments when necessary.Collects and processes City payments, including water, business license, hospitality tax, and miscellaneous receipts, and processes water and sewer payments on behalf of Berkeley County Water and Sanitation Authority (BCWSA).Balances assigned cash drawers and payment activity, researches and corrects discrepancies, and prepares deposits in accordance with established procedures.Performs routine financial transactions and entries, including daily credit-card journal entries and importing online payments.Enters and processes new water taps, including applicable water tap and impact fee payments, and maintains related records and documentation.Establishes new utility service accounts for new construction and existing properties; verifies and enters required customer, property, service, and billing information into the utility billing system.Creates and processes utility service orders, including connects, disconnects, leak checks, and other service requests.Enters and maintains customer account information, including new bank drafts and other authorized account changes.Assists with monthly meter-read allocation and other utility-billing processes.Prepares, processes, maintains, and files reports and records related to payments, service orders, customer accounts, utility billing, and other Finance activities.Answers and routes telephone calls, greets visitors, takes messages, and provides general administrative support to Finance Department personnel.Researches, locates, copies, scans, and distributes records and documents as requested and appropriate.Prepares outgoing mail; receives, sorts, and distributes incoming mail and performs related postal duties.Obtains deposit receipts and change orders from the bank and performs other authorized banking-related errands.Maintains confidentiality and safeguards customer, financial, and other sensitive information.Attends training, meetings, seminars, and workshops to maintain and enhance job knowledge and skills.Provides backup support for other Finance Department customer-service and administrative functions as assigned.Performs other duties as assigned.

MINIMUM REQUIREMENTS High school diploma or GED req...