Customer Service Representative

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken.

Provide assistance / coordination between internal SafeRack departments and external customers.

Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

Key Responsibilities: Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.

Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.

Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc.

in all systems.

Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources.

Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary.

Receive/send all customer drawings, maintain due dates current in system.

High level product and process knowledge to answer internal/external customer queries.

Other responsibilities as assigned or required