Lead - Shared Services

Harris Computer, a division of Constellation Software Inc., builds and supports mission-critical software solutions for the public sector, healthcare, utilities, and private enterprises.

With over 12,000 employees and 100,000+ customers across 200 countries, Harris continues to grow through innovation, collaboration, and operational excellence.

As part of Harris India, you’ll experience a culture rooted in respect, integrity, accountability, and continuous learning - where people are empowered to make decisions, drive impact, and grow their careers across a global network.

Job Summary:

The HR Lead is responsible for leading and continuously improving the HR Shared Services function across multiple countries, while also holding direct operational and people management responsibility for HRBP & Shared Services in India.

This role ensures a consistent, high-quality employee experience by overseeing employee inquiries related to benefits, policies, programs, time off, onboarding, offboarding, and payroll administration.

The position combines - professional leadership (non- direct line) & regional operational ownership (Direct report), and strategic collaboration within a global HR organization.

Work Location: Mumbai, India

Work Mode: In Office/Hybrid

Work Hours: 12 to 9pm IST

Key Responsibilities:

HR Shared Services 


* Foster collaboration and knowledge sharing across regions, promoting consistency while respecting local requirements.


* Ensure service levels and SLAs are consistently met across all regions.


* Monitor case volumes, response times, resolution quality, and trends


* Prepare monthly and ad-hoc reports on Shared Services performance, SLAs, and employee inquiries.


* Analyze data to identify trends, risks, improvement areas, and opportunities for automation or simplification.


* Present insights and recommendations to HR leadership and key stakeholders.


* Drive continuous improvement of HR Shared Services processes to increase efficiency, accuracy, and employee satisfaction.


* Promote standardization of processes, templates, and responses where possible.


* Partner closely with the corporate/central team responsible for the technical management of the Dovetail system.


* Support system enhancements, testing, rollouts, and user adoption.


* Lead the implementation and adoption of AI tools and digital solutions within HR Shared Services.


* Support and train teams on using AI to improve case handling, knowledge management, and reporting.

India Shared Services Management (Direct Responsibility)


* Serve as an escalation point for complex or sensitive employee issues in India.


* Ensure service quality, SLA adherence, and operational effectiveness for the India Shared Services function.


* Oversee onboarding and offboarding processes as part of the Shared Services function in India.


* Own and manage HR policies for India, including updates, compliance, and on...