Customer Account Manager

Your Job

Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Account Manager to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.

This individual contributor role is responsible for managing customer accounts and delivering a best-in-class customer experience.

The position does not include direct people leadership responsibilities.

As a Customer Account Representative, you will be a trusted partner to our customers, ensuring their needs are met and their expectations exceeded.

You will coordinate customer orders, resolve issues, and work closely with our outside sales team to effectively support and grow customer relationships.

Success in this role requires strong communication, problem-solving, and collaboration skills.

In addition to supporting customers, you will work across multiple departments on meaningful projects that drive continuous improvement and contribute to the overall success of the business.

No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.

work authorization

Our Team

Our team thrives on collaboration, mutual respect, and inclusivity.

We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.

What You Will Do


* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments


* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters


* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels


* Troubleshoot and resolve customer service issues


* The order Management Team oversees the processing of customer orders, managing changes and adjustments to ensure accurate and timely delivery


* The Customer Facing Team monitors customer forecast-to-actual performance, proactively identifying variances, and collaborating with external and internal stakeholders to develop solutions that close gaps and improve forecast accuracy


* Partner with the sales team to identify opportunities for improvement throughout the process


* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met


* Address customer concerns and escalate where appropriate


* Log customer interactions, complaints, and resolutions into the CRM

Who You Are (Basic Qualifications)


* Customer Service experience


* Experience adhering to service and delivery deadlines


* Experience managing competing priorities in a fast-paced environment


* Willing to learn a second language


* Experience working in a CRM and ERP

What Will Put You Ahead


* Bachelor's Degree


* Experience working ...