Customer Service Representative

JOB DESCRIPTION

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc.

Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.

Initial and ongoing training will include but is not limited to, Property and Casualty Insurance principals, Chubb product offerings, and all applicable systems and tools that will enable you to be a Champion of Service.

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and can offer plenty of growth opportunities, let's talk!

Job Responsibilities:


* Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage


* Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment


* Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner


* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller


* Learn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)


* Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries


* Maintain established levels of productivity, service, and quality standards within a fast-paced call center


* Works collaboratively with team members, and business partners to provide a quality experience for our agents


* Responsible for cross-selling coverage to round out accounts


* Work overtime as needed


* Complete additional tasks and other projects/duties as assigned

QUALIFICATIONS



* Strong decision-making velocity in a fast-paced, high-volume phone contact center environment


* Outstanding, effective, and service-focused communication skills, both verbal and written


* Proficient in computer skills, multi-application navigation, and multi-tasking


* Experience in a high-volume contact center with a strong focus on superior service is a plus!


* Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests, and inquiries from our valued agency partners


* Track record of success in managing competing demands, and problem-solving while on the phone with customers


* Property and Casualty insurance experience is a plus


* Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service


* Minimum of high school diploma or equivalent; college degree or c...