Solutions Application Specialist ( Laboratory technologist)

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Supports and educates customers in the optimal usage of applications.
Solutions Application Specialist (SAS)

Position Summary

The Solutions Application Specialist (SAS) is responsible for the successful implementation, validation, customer training, and application support of Siemens Healthineers diagnostic instrumentation and data management solutions.

(Atellica portfolio) Serving as the applications lead for assigned projects, the SAS ensures successful customer adoption, operational readiness, and a positive installation experience while maintaining compliance with Siemens Healthineers quality and regulatory standards.

Key Responsibilities


* Lead customer implementations, system validations, upgrades, and go-live activities for Siemens Healthineers diagnostic solutions.


* Coordinate installation activities with customers and cross-functional teams to ensure timely and successful project completion.


* Deliver Train-the-Trainer and end-user education on instrument operation, quality control, assay performance, and workflow optimization.


* Provide technical application support, troubleshoot customer issues, and participate in escalations as required.


* Drive implementation excellence through effective customer engagement, project coordination, and technical governance.


* Monitor customer satisfaction, identify potential risks, and communicate concerns to appropriate stakeholders.


* Support assay validation activities and statistical analysis associated with new test implementation.


* Mentor and assist other Solutions Application Specialists and provide support across regions and territories as business needs require.


* Maintain compliance with Siemens Healthineers Quality System requirements, company policies, FDA regulations, OSHA requirements, and all safety standards.


* Accurately document activities and utilize company communication and reporting tools.

Qualifications


* Bachelor's degree in Medical Technology, Clinical Laboratory Science, Biology, Chemistry, or a related scientific discipline.


* MT(ASCP), MLS(ASCP), or MT(AMT) certification preferred.


* Minimum of two years of clinical laboratory experience; field applications experience preferred.


* Demonstrated experience in assay validation, method verification, and statistical analysis related to laboratory test implementation.


* Working knowledge of Chemistry, Immunochemistry, Hematology, and Coagulation testing.


* Strong customer-facing communication, presentation, and training skills.


* Proven ability to manage multiple pri...