Manager, Onboarding & Learning Experience

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Communications & Corporate/External Affairs

Job Sub Function:
Internal Communications

Job Category:
People Leader

All Job Posting Locations:
Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager, Onboarding & Learning Experience to be located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA, or Dallas, TX.

Purpose:

This role is responsible for managing Patient Service Center (PSC) onboarding programs, coordinating learning enablement for product and process changes, and driving clear, timely planning and communications.

The Manager ensures changes impacting PSC are translated into well-sequenced learning plans, materials, and communications are delivered consistently and on schedule.

The role serves as a central point of coordination to align stakeholders, manage execution, and keep onboarding and learning programs on track.

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Responsibilities:

Onboarding & Learning Enablement:


* Lead the strategy and end-to-end execution of PSC onboarding programs, including cohort planning, curriculum sequencing, certifications, and cross-functional alignment.


* Lead learning enablement planning for product launches, process changes, and other priority initiatives impacting PSC.


* Partner with Workforce Management and Operations to align onboarding and training plans with staffing, capacity, and business needs.


* Conduct change-impact assessments to identify learning, com...