Sr Project Analyst - Operations

Essential Duties and Responsibilities:

- Experience and ability to lead, train and mentor peers in a similar role.

- Incident Management, data capture and communication.

- Project Manage internal engagements and related activities.

- Maintain knowledge and documentation of operational and system processes.

- Perform cost/benefit analyses on potential changes to existing processes.

- Participate in the administration of project and program contract activities, including preparation for internal and external meetings.

- Collaborate with internal and external teams to define problems and implement solutions.

- Create, review, and present program documents, business and software specifications, process flows, and test cases.

- Document complex program and system needs for both technical and non-technical audiences.

- Assist in the analysis of data and the specification of report packages for internal and external audiences.

- Work closely with other departments to optimize operational activities.

- Support leadership and product owner and stakeholders on project priorities.

- Perform other duties as may be assigned by management.



* Edits or proofreads material for purpose, clarity, completeness, grammar, and consistency between documents.

Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.


* Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the general public.


* Ensures prepared documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.


* Provides project management support and expertise to the CCO Program, may include training and mentoring functional area leads in adherence to established best practices, methods, and standards, and use current tools and templates.


* Collaborates with cross-functional teams and subject matter experts to update or create high-quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.


* Ability to multi-task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high-quality work.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Advanced degree or professional designation preferred.

Preferred Skills and Qualifications:


* Minimum of 5+ years of technical writing experience is preferred.


* Bachelor's degree in English, Journalism, or a related field is preferred.


* Previous experience with 508 compliance is preferred.


* Experience with CCO program (Medicare and Marketplace) knowledge is preferred.


* Previo...