Guest Services Coordinator

Description:
Guest Services Coordinator

Status: Part Time

Schedule: Monday-Friday 2pm-7pm

Location: Health Services of Rogue Valley

Apply at www.TeamAvamere.com

Job Summary

A Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors.

This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility.

Essential Duties and Job Responsibilities


* Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.


* Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.


* Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.


* Conducting facility tours for prospective residents and their families.


* Facilitating introductions to caregivers and other departments.


* Conducting post-admission satisfaction surveys and addressing initial questions or concerns.


* Providing regular check-ins during the initial weeks of a resident's stay to ensure satisfaction.


* wearing identification badges.


* Answering phones, managing resident call lists, and redirecting calls appropriately.


* Responding to general questions and concerns, providing information about facility services, and making recommendations.


* Documenting and escalating feedback and issues to ensure timely resolution.


* Handling and distributing mail and packages.


* Scheduling appointments for residents with medical staff or other professionals.


* Reporting any changes in a resident's condition or behavior to the appropriate medical staff.


* Collaborating with other departments to ensure seamless service delivery.


* Ensuring the reception area is clean, organized, and inviting.


* Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff.

Requirements:
Requirements and Qualifications


* One or more years of experience in a clerical position in healthcare setting.


* Must maintain and have active CPR/BLS during employment


* Have a passion for caregiving and enhancing the quality of life for our residents

Benefits:
At Avamere, we believe in taking care of our employees.

We offer a comprehensive benefits package that includes:


* Health Insurance: Comprehensive medical, dental, and vision plans.

Low individual and family deductible.


* 401 (k) Plan: After 90 days of employment, with matching program.


* Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.


* EAP Canopy with unlimited telehealth mental health visits.


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