Welcome Center Associate

AAA Minneapolis is a part of one of the largest membership organizations in the country and offers so much more than our legendary roadside service.

We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do.

Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive.

This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance.

AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.

The Welcome Center Associate creates a friendly, helpful first impression for members, customers, and visitors.

This role supports daily front-desk and Travel Store operations by greeting guests, answering questions, directing inquiries, and providing attentive service in a professional environment.

This is a Part Time role with 25-30 hours/week expected.

DUTIES AND RESPONSIBILITIES: Customer Service Greets guests and members to identify their needs and directs them to the appropriate resources Responds to customer inquiries over the phone and in person regarding AAA Minneapolis offerings Distributes materials to members such as road maps and membership information Informs appropriate department leaders of issues requiring follow up or immediate assistance Utilizes judgement to seek out assistance as needed Transaction Processing Handles sales of passport photos, international driving permits and foreign currency Sells and reinstates memberships Promotes and sells the AAA Visa Card Cash management Processes and collects appropriate payment for memberships, foreign currency and international driving permits Handles travel store sales as necessary Maintains daily cash drawer and balances at end of shift QUALIFICATIONS: Minimum of 1 year customer service work experience Ability to work in a fast-paced work environment while ensuring accuracy and timeliness of work Exceptional customer service orientation Computer skills required: proficiency in Microsoft Outlook, internet navigation and web-based technologies Must be comfortable working individually as well as with others COMPETENCIES: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of t...