Manager I, Project Execution

Job Summary

We are seeking an experienced and results-oriented Service Projects & Order Management Manager to lead our Service Project Management and Order Management teams.

The successful candidate will be responsible for driving operational excellence across the entire project execution lifecycle, ensuring customer commitments are delivered safely, on time, within budget, and to the highest quality standards.

This role requires a strong leader who can effectively manage project and service delivery performance, oversee key business metrics, support team development, and build strong relationships with customers and internal stakeholders.

The ideal candidate combines business acumen, operational discipline, customer focus, and people leadership to continuously improve project execution performance and customer satisfaction.

Key Responsibilities

Leadership & Team Management


* Lead, coach, and develop the Service Project Management and Order Management teams.


* Foster a high-performance culture focused on accountability, collaboration, continuous improvement, and customer success.


* Maintain high employee engagement and motivation through effective leadership, coaching, and career development.


* Conduct performance reviews, talent assessments, and succession planning activities.

Project & Order Execution Management


* Oversee the successful execution of service-related projects and orders from initiation through completion.


* Ensure projects are delivered according to contractual requirements, quality standards, timelines, and financial objectives.


* Drive adherence to Project Management Process (PMP) methodologies, governance, and best practices.


* Support project managers and order managers in resolving complex execution challenges and customer issues.

Business Performance & KPI Management


* Monitor, analyze, and report project execution performance through defined KPIs.


* Drive improvements in:



* Backlog management


* Revenue and sales forecasting


* Gross Margin (GM) forecasting and profitability


* Project execution efficiency


* Customer satisfaction metrics


* Resource utilization


* On-time delivery performance

Ensure the accuracy and consistency of operational and financial reporting.Customer & Stakeholder Management


* Build and maintain strong relationships with customers, partners, and key internal stakeholders.


* Act as a senior escalation point for critical customer and project-related issues.


* Ensure proactive communication and effective stakeholder alignment throughout project execution activities.


* Drive customer-centric behaviors to deliver an outstanding customer experience.

Risk & Escalation Management


* Identify, assess, and mitigate operational, commercial, and delivery risks.


* Lead project escalation management processes and coordinate resolution plans across cross-functional teams.


* Ensure lesson...