IT Operations and Portfolio Manager

Reports To: IT Director Position Summary The IT Operations & Portfolio Manager is responsible for overseeing the operational management and portfolio governance of the organization's Information Technology services and initiatives.

Reporting directly to the IT Director, this leadership position supports the effective delivery, maintenance, and continuous improvement of IT infrastructure, systems, and applications, while managing the IT project portfolio to align technology investments with organizational goals.

The successful candidate serves as a key member of the IT leadership team, balancing strategic planning with day-to-day operational oversight to ensure technology services are reliable, cost-effective, and responsive to business needs.

Key Responsibilities IT Operations Management - 50-60% Oversee the daily operations of all IT infrastructure, systems, and applications.

Provide leadership to ensure the availability, reliability, and performance of enterprise technology systems.

Manage service delivery, problem resolution, and change management processes.

Monitor operational metrics, service level agreements (SLAs), and key performance indicators (KPIs) and lead continuous improvement opportunities.

Establish and maintain IT policies, standards, procedures, and best practices.

Assist with managing vendor relationships, contracts, software licensing, and third-party service providers.

IT Portfolio Management - 25-30% Manage the organization's IT project and technology portfolio to ensure alignment with strategic business objectives.

Prioritize technology initiatives based on organizational needs, available resources, risk, and budget.

Monitor project progress, resource allocation, timelines, and budgets across the IT portfolio.

Identify opportunities to improve operational efficiency through technology modernization and process improvement.

Collaborate with business leaders to assess technology needs and develop strategic roadmaps.

Partner with business teams and within IT to evaluate proposed technology and AI initiatives for business value, cybersecurity risk, privacy impact, regulatory compliance, and operational sustainability before implementation.

· Perform research and provide guidance on technology projects in multiple technology domains.

Leadership & Collaboration - 25-35% Partner with the IT Director to develop and execute the organization's IT strategic plan.

Supervise and mentor IT staff, fostering professional development and accountability.

Work collaboratively with department leaders to understand business requirements and deliver effective technology solutions.

Prepare reports, presentations, and recommendations for executive leadership regarding IT operations, project status, and technology investments.

Assist in developing technology governance, data governance, and AI governance policies.

Provide guidance to Board leadership regarding the appropriate, secure, and ethical use of artificial intelligence technologies in g...