EMEA Staff Quality Specialist Service & Repair, Orthopedics

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At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
People Leader

All Job Posting Locations:
Amersfoort, Utrecht, Netherlands

Job Description:

We are looking for EMEA Staff Quality Specialist Service & Repair, Orthopedics to make a meaningful impact on the quality and reliability of medical device service and repair.

As the Staff Quality Engineer - Service Quality, you will serve as a trusted quality and compliance partner for assigned DPS Service Centers, helping teams consistently execute Quality System requirements and deliver dependable outcomes for customers and patients.

In this highly collaborative role, you will work across Service Operations, Customer Quality, and other key functions to strengthen and harmonize service processes, deploy quality agreements and training, and promote consistent practices across assigned sites.

You will use data, risk-based thinking, and structured problem-solving to monitor performance, address nonconformances, CAPAs, and audit observations, and identify opportunities for continuous improvement.

This is an opportunity to influence quality beyond a single site, lead cross-functional initiatives, and help shape a compliant, efficient, and continuously improving global Service & Repair network.

DUTIES & RESPONSIBILITIES


* Be the main point of contact for quality and compliance aspects for assigned WW Service Center(s) in the assigned Region


* Ensure general compliance support for consistent and correct execution of QS procedures at all Service Centers e.g.

change management strategies


* Coordinate the Regional Quality Plan and provide regional oversight of QMS execution and identify systemic compliance gaps across sites.


* Be the subject matter expert for the validation of equipment and computer system validation of equipment


* Ensure qualification and management of Suppliers related to Installation & Servicing


* Collaborate with Service Operations and Field Service to ensure global harmonization of service processes.


* Collaborate with Customer Quality representatives to ensure compliance with reporting requirements of all Service ...