Residential HVAC Service Technician – Level 3 Team Lead

Residential HVAC Service Technician – Level 3 Team Lead: Guide the Next Generation at Waconia Comfort

Job Overview:


* Company: Waconia Comfort


* Salary/Pay Rate: $30–$34 per hour plus commissions and spiffs.


* Location: Waconia, Shakopee, Minnesota


* Job/Employment Type: Full Time


* Schedule: 8:00 AM – 5:00 PM, with some evenings and weekends as required (includes an on-call rotation for emergency services).


* Project Scope: Residential & Light Commercial HVAC Service, Preventative Maintenance, and Entry-to-Level 2 Technician Mentorship.


* Mandatory Licenses & Certifications: Valid Driver's License and EPA 608 Certification.

The Opportunity:

Step into a pivotal technical leadership role where your expertise impacts both our high-end residential clientele and our rising field talent.

As a Level 3 Team Lead, you bridge the gap between field execution and operational excellence.

You will run advanced diagnostics, maintain top-tier performance standards, and directly lead our department training program in an environment that rejects shortcuts and rewards true craftsmanship.

How You Will Make an Impact:


* Technical Leadership: Perform routine preventative maintenance, diagnostics, and complex repairs independently on a wide range of residential and light commercial HVAC systems, as well as gas hearth appliances.


* Mentorship & Development: Lead the service department's technical training program, directly helping Entry Level through Level 2 technicians sharpen their skills.


* Program Management: Drive the Home Comfort Club program for both residential and commercial accounts, ordering preseason truck and warehouse stock to ensure your team is set up for success.


* Relationship Building: Use advanced communication skills to educate customers on system upgrades, resolve customer service disputes collaboratively, and achieve a benchmark of 100 positive "Rate Our Business" reviews.


* Operational Oversight: Manage technical wiring layouts, interpret blueprints/wiring diagrams, read testing devices accurately, and flawlessly process service and warranty paperwork.

Required Qualifications & Experience:


* Valid driver’s license with an insurable driving record.


* EPA 608 Certification.


* NATE Core + 1 Specialty Certification OR NFI (National Fireplace Institute) Certification.


* Demonstrated mastery of all Level 2 service tools, troubleshooting/diagnostic techniques, brazing, and refrigeration procedures.


* Ability to work safely from a 28’ extension ladder and 12’ step ladder, and lift up to 100 lbs on occasion.


* Proven track record of strong leadership potential, positive attendance, and high-level communication skills.

Preferred Qualifications & Experience:


* High School Diploma or GED.


* HVAC Technical School Certificate or equivalent field experience.


* Valid Unrestricted Minnesota Driver’s License.


* EPA 608 Universal Re...