Banquet Captain

The Company Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world.

As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network.

SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve.

SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced professionals in the marine industry.

In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

The Banquet Captain is responsible for overseeing and executing all banquet and private events to ensure exceptional guest experiences and seamless event operations.

This role serves as the primary lead during events, coordinating front-of-house service staff, communicating with the kitchen team, managing event setup and breakdown, and ensuring all details outlined in the Banquet Event Order (BEO) are executed accurately.

Essential Duties and Responsibilities Event Preparation Attend event planning meetings with the Event Coordinator and management team to review upcoming events.

Review event details, floor plans, menus, timelines, and Banquet Event Orders (BEOs).

Ensure all event equipment, tables, chairs, linens, dcor, and service items are clean, organized, and event ready.

Event Setup Direct the setup of tables, place settings, dcor, and event spaces according to approved floor plans.

Verify that all service stations are fully stocked and prepared.

Conduct a final walkthrough with the Event Coordinator before guest arrival.

Event Execution Welcome guests and assist with seating and event flow.

Coordinate timing of food and beverage service with the kitchen and bar teams.

Lead and support servers, bartenders, runners, and bussers throughout service.

Monitor guest satisfaction and promptly address service concerns.

Maintain a clean, professional, and organized event environment.

Ensure all banquet service standards are consistently met.

Event Closeout Review and finalize guest checks, ensuring accuracy against event estimates and contracts.

Oversee event breakdown and room restoration according to venue standards.

Ensure all event equipment is cleaned, organized, and returned to designated storage areas.

Leadership Responsibilities Lead banquet staff by example through professionalism and accountability.

Train, coach, and develop banquet team members on service standards and hospitality expectations.

Delegate responsibilities effectively and monitor staff performance.

Maintain positive communication between front-of-house, kitchen, bar, and management teams.

Resolve guest or operational issues quickly and professionally.

Available to work overtime when requiredOther duties as assigned by Manager Safety and Environmental Responsib...